FAQ

What size ramp would I need for my situation?

Follow this link to chart.

Can I return my purchase?

American Access does offer returns on most products.

If a customer needs to return a product, he/she must call customer service to obtain a return authorization number.

All returns require authorization. Any item shipped back to us without this return number on the outside of box cannot be accepted.

No returns will be accepted after 30 days from the date of invoice or if the product is in used condition.

All returned items are subject to a 15 percent restocking and handling fee plus freight charges.

All returned items are subject to inspection for use and damage before credit is issued. Additional charges may be incurred if a product is returned in used condition.

The purchaser is responsible for getting an item shipped back to the warehouse.

What happens if someone is late on paying for their purchase?

Finance charges of 1.5 percent will be applied on invoices more than 30 days late, with charges of 18 percent being applied annually on late invoices.

Why would you also offer ramp rentals?

We chose to design a flexible program to enable us to meet various customer needs. A customer may only need a ramp for a short period of time, such as during physical therapy or rehabilitation from surgery or an accident. We can install a ramp for temporary use and provide a contractor to remove it when it’s no longer needed.

What's the importance of having a portable ramp?

Customers need wheelchair access in places other than their homes, such as when they visit friends and family. Instead of having to depend on others to have a ramp, our products offer our customers the ability to travel freely without worry

Do you only sell ramps, or do you install them, as well?

We have a network of more than 450 licensed contractors across the country who work directly with our salesteam in getting your product installed professionally and quickly.

What other services do you offer?

We know accessibility services must extend far beyond ramps. We also offer stair glides, porch lifts, railing installations, wheelchair carriers and other living aids to meet customers’ various mobility and stability needs.

What if you don't offer the product that I need?

At American Access, we understand that customer needs can vary. If we do not offer the product a customer is looking for, we are more than happy to assist them in locating a company that does.

Can you provide service anywhere?

Our home office is located in Memphis, Tenn., but to provide our customers with the most convenient delivery possible, American Access distributes its products from five warehouses around the country and offers coverage across the continental United States. And, we have access to more than $1 million in ramps and living aids in stock, so we can ship almost immediately. That’s an added convenience for our customers.

How quickly can a product be delivered?

That depends on how quickly we can provide a site evaluation and have the customer approve the product. Because of our network of warehouses and more than 400 contractors, we often can do this within a matter of days. However, if critical service is needed, we can provide that at a small fee.

How much do your products cost?

Costs vary according from product to product and according to customer needs. Please call our toll-free number at (888) 790-9269 or e-mail us at sales@americanaccess.net to get a quote for your specific needs.

How can I check the status of my order?

When you place an order with us and provide your e-mail address, you will be sent a link to your shipping information. This will include date of order, expected ship date, actual ship date and a United States Postal Service tracking number, which you can use to track your order online.

If you did not provide us with an e-mail address, visit http://www.wheelchairramps.com/order- and enter your last name followed by “.htm.” You will automatically be redirected to the page with your shipping information.

If you experience difficulties, please send us an e-mail at sales@americanaccess.net with a brief description of your trouble or call our customer service line at (888)-790-9269.

What is your privacy statement?

Questions regarding American Access privacy statement should be directed to sales@americanaccess.net

American Access must obtain personal information about you when placing an order. This information assists us in servicing your order. We know you may be concerned about what we do with this information.

You have our assurance that:

• We are committed to safeguarding your privacy online.
• We only use your personal information to help us service your order, to improve our services to you, to provide you with products you have requested, and to inform you about additional products or services that may be of interest to you.
• We do not sell your personal information to third parties. 
• When you access our site using Netscape Navigator™ or Microsoft® Internet Explorer, Netscape's Secure Commerce Server technology is used to protect your communications through server authentication and data encryption.
• This Web site does not collect personally identifying information about you except when you specifically and knowingly provide it. There is a technology called "cookies" which can be used to provide tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
• The American Access site contains links to other Web sites. American Access is not responsible for the privacy practices or the content of such Web sites

How do I place an order?

You can place an order with us in three ways.

- Order online here.

- Call our toll-free customer service line at (888) 790-9269, Monday through Friday from 8 a.m. to 4 p.m. CST.

- Mail us a check or money order along with your order to:

American Access, Inc.
PO BOX 777
Arlington, Tenn. 38002